About Pearls
Are your pearls real?
Yes. All our Pearl Jewellery is made with Freshwater & Saltwater Pearls. They are all 100% authentic, cultured pearls grown in lakes/rivers and seas. Each pearl is chosen individually for its fine quality. We do not sell imitation or fake pearls.
Are your pearls perfectly flawless?
We try our best to handpick clean, high-quality pearls for every piece. However, as natural materials, slight imperfections may be present in some pearls used in our handmade designs, such as minor blemishes, surface marks or tiny scratches. But that is the charm of natural materials. It's not a defect, but a mark of authenticity.
If you are particular about pearl imperfections, please feel free to reach out to us. We’re happy to share you more about the pearl’s condition.
Do your pearls come with a certificate?
No, our pearls don’t come with certificates. Most of our pearls are carefully hand-selected as loose pearls from the market, then made into finished jewellery pieces here.
We focus on offering beautiful, high-quality pearls at fair prices, so we don’t include the additional cost of certification in every piece.
Of course, you’re always welcome to have the pearls examined by a gemologist of your choice if you’d like extra verification.
Since your pearls don't come with certificates, how can I know they're genuine?
You can always bring the pearl to a gemologist to have it tested if you’d like 😊
There are also some simple tests you can find online, such as checking the surface texture and luster. But honestly, home tests can’t guarantee 100% authenticity, as it takes some experience to properly observe and identify the characteristics of a real pearl.
I think it’s also good to see and handle more pearls. The more you come across them, the easier it becomes to recognise their natural texture, luster and characteristics.
Even a certificate doesn’t always guarantee authenticity, as unfortunately, fake certificates do exist in the market too. So if you’d like extra peace of mind, having the pearl checked by a gemologist yourself would definitely give you more confidence.
What's the difference between Saltwater and Freshwater pearls?
Saltwater pearls – grown in the sea.
- Usually rounder with a sharper shine
- Thinner nacre
- More expensive
Great if you want prestige, perfect roundness, and high luster, and don’t mind paying more.
Freshwater pearls – grown in lakes and rivers.
- Come in more shapes and colors
- Softer glow
- Thicker nacre, making them more durable
- More affordable
Ideal if you want variety, durability, and everyday wear.
Will my jewellery look exactly like it does in the photos?
All photos are of the actual item, photographed under natural light.
If a pearl is replaced for the same design due to stock availability, we will retake the photos when there are noticeable differences in the pearl’s size, lustre or colour, as every natural pearl has its own unique characteristics.
We do our best to provide a true “what you see is what you get” experience, so the piece you receive should look very close to the photos shown. Please note that slight variations may occur depending on lighting and screen settings.
I can't find the jewellery design that I saw on your Instragam.
Our pearl jewellery is often handmade in small batches, with some listings representing unique pieces. Once sold, they may be removed from our shop. If you've seen a piece you like, reach out via email, and we'll explore custom-making it for you. 🙂
Do you have a physical store?
No. We’re a fully online-based business with no physical retail store.
By keeping our business online, we’re able to keep our overhead costs lower and pass those savings on to our customers, allowing us to offer our pearls at fair and competitive prices.
Materials & Care
What material do you use?
Most of our jewellery is handmade using S925 Sterling Silver or gold-plated for the chains, clasps and components.
S925 Sterling Silver is an alloy that contains 92.5% pure silver and 7.5% copper. This metal is renowned for its hypoallergenic properties. It naturally tarnishes over time when exposed to air, but it can be easily cleaned with a silver polishing cloth, restoring it to a like-new condition.
How do I care and store my pearl jewelry?
For the pearls (to keep their shine):
Store them separately from other jewelry to avoid scratches (pearls are soft).
Pearls need a bit of moisture to stay healthy. Avoid keeping them in a very dry or airtight box for too long, as this can cause them to dehydrate and crack. Take them out to “breathe” once in a while. Or better yet, wear them often (but not all the time), as your skin’s natural oils help maintain their luster.
For the silver part (to avoid tarnish):
After wearing, gently wipe the jewelry with a soft, lint-free cloth to remove sweat, oils, or perfume residue.
Store the piece in an airtight box or a ziplock bag with an anti-tarnish strip.
Avoid storing silver in open air for long periods, as exposure to oxygen and humidity speeds up tarnishing.
Extra tips:
Never use harsh cleaners on pearls (they’re damaged by chemicals).
Avoid direct contact with perfume, hairspray, shampoo, and chlorine.
Always remove pearl jewelry before showering, swimming, or exercising. Water, sweat, and chemicals can dull the pearl’s shine and speed up tarnishing of the silver parts.
Can I customise the length of my jewellery?
Yes, of course. For customisation, please communicate by emailing us before placing an order, or leave us a note at checkout.
Orders & Shipment
Once purchased, how long does it take you to ship an item?
Your order will be processed and dispatched on the same day, or by the next working day at the latest.
Once your order has been dispatched, you will receive a shipping confirmation with the tracking details.
How long does delivery take?
Please refer to Shipping information page for information.
Can I make changes to my order?
Unfortunately, once the checkout process is complete and your order has been confirmed, we are unable to make any amendments to your order.
If you need to add more items to your order, you can simply place a new order and state at checkout that you would like to combine shipment with your previous order, assuming the previous order has not been dispatched.
My order hasn't arrive yet.
If you have any queries in regard to the whereabouts of your parcel, you can contact us and we will try our best to assist you.