About Pearls & Materials
Are your pearls real?
Yes. All our Pearl Jewellery is made with Freshwater & Saltwater Pearls. They are all 100% authentic, cultured pearls grown in lakes/rivers and seas. Each pearl is chosen individually for its fine quality. We do not sell imitation or fake pearls.
What's the difference between Saltwater and Freshwater pearls?
Saltwater pearls – grown in the sea.
Usually rounder with a sharper shine
Thinner nacre
More expensive
Great if you want prestige, perfect roundness, and high luster, and don’t mind paying more.
Freshwater pearls – grown in lakes and rivers.
Come in more shapes and colors
Softer glow
Thicker nacre, making them more durable
More affordable
Ideal if you want variety, durability, and everyday wear.
What material do you use?
Most of our jewellery is handmade using S925 Sterling Silver or gold-plated for the chains, clasps and components.
S925 Sterling Silver is an alloy that contains 92.5% pure silver and 7.5% copper. This metal is renowned for its hypoallergenic properties. It naturally tarnishes over time when exposed to air, but it can be easily cleaned with a silver polishing cloth, restoring it to a like-new condition.
How do I care and store my pearl jewelry?
For the pearls (to keep their shine):
Store them separately from other jewelry to avoid scratches (pearls are soft).
Pearls need a bit of moisture to stay healthy. Avoid keeping them in a very dry or airtight box for too long, as this can cause them to dehydrate and crack. Take them out to “breathe” once in a while . Or better yet, wear them often (but not all the time), as your skin’s natural oils help maintain their luster.
For the silver part (to avoid tarnish):
After wearing, gently wipe the jewelry with a soft, lint-free cloth to remove sweat, oils, or perfume residue.
Store the piece in an airtight box or a ziplock bag with an anti-tarnish strip.
Avoid storing silver in open air for long periods, as exposure to oxygen and humidity speeds up tarnishing.
Extra tips:
Never use harsh cleaners on pearls (they’re damaged by chemicals).
Avoid direct contact with perfume, hairspray, shampoo, and chlorine.
Always remove pearl jewelry before showering, swimming, or exercising. Water, sweat, and chemicals can dull the pearl’s shine and speed up tarnishing of the silver parts.
Why my jewelry does not look exactly like how it is in the photos?
Pearls are natural materials, the size, shape, color, and dimensions of each hand-made piece will vary slightly. The shape, color and size of each product may differ slightly from the photos and descriptions. No two pearls are exactly the same.
I can't find the jewellery design that I saw on your Instragam.
Our pearl jewellery is often handmade in small batches, with some listings representing unique pieces. Once sold, they may be removed from our shop. If you've seen a piece you like, reach out via email, and we'll explore custom-making it for you. 🙂
Can I customise the length of my jewellery?
Yes, of course. For customisation, please communicate by emailing us before placing an order, or leave us a note at checkout.
Orders & Shipment
Once purchased, how long does it take you to ship an item?
Due to the hand-made nature of the product, please allow 1-3 working days (not include weekend and public holiday) for us to process and dispatch. Although we strive to get orders out as soon as possible, processing times may increase during peak times and holidays.
I didn't receive my order confirmation.
If you do not receive your order confirmation email after 30 minutes, please contact us by stating your full name, your contact email, ordered items and date of purchase. We will check for you and re-send a confirmation email to you if necessary.
Can I make changes to my order?
Unfortunately, once the checkout process is complete and your order has been confirmed, we are unable to make any amendments to your order.
If you need to add more items to your order, you can simply place a new order and state at checkout that you would like to combine shipment with your previous order, assuming the previous order has not been dispatched.
How long does delivery take?
Please refer to Shipping information page for information.
My order hasn't arrive yet.
If you have any queries in regard to the whereabouts of your parcel, you can contact us and we will try our best to assist you.
How do I know if my order is shipped out?
Once your parcel has been mailed out, you will receive an email notification. Please ensure the contact email that you have entered during the check out process is correct.